Terms of service

Your account

You sign in with an emailed code, Google or Microsoft. Use your own name and email address so your lab knows who wrote what, keep your sign-in methods secure, and tell us at labnotes@researchhub.com if you think someone else has used your account. You're responsible for what happens under it.

Labs and lab owners

• Whoever creates a lab is its owner, and a lab can be just one person. Everyone else in it is a member. Only the owner invites people, removes members and manages the lab's settings, plan and billing. The owner can't read a member's Only me notes.
• Notes and projects start as Only me. Members can read only what other members choose to share with the lab, so remove people when they leave.
• On the Lab plan every member is a seat, so adding or removing people changes what the lab pays.
• If your institution has rules about where research records may be kept, the lab owner is responsible for following them.

Acceptable use

Don't use Lab Notes to:

• break the law, or help someone else break it;
• upload content you don't have the right to share, or that infringes someone else's rights;
• store protected health information, or other data you aren't allowed to keep with an outside service;
• get into notes, labs or accounts that aren't yours, or probe, test or get around our security;
• upload malware, or overload or disrupt the service;
• copy, resell or reverse-engineer Lab Notes.

Your content

• Your notes, files, protocols and comments (“your content”) belong to you and your lab. We don't claim ownership of them. How ownership is shared between researchers, labs and institutions is up to you and them.
• You give us permission to host, store, copy, process and display your content only as needed to run Lab Notes for you and your lab. That includes sending it to our AI providers when you use the assistant. The permission ends when your content is deleted, apart from backups, which roll off within 30 days.
• We don't use your content to train AI models, and no provider we use may train on it.
• You can export your content anytime as Markdown, Word or a printed PDF.

The assistant can be wrong

The assistant answers questions from your notes, makes changes to a note when you ask, and splits protocols into steps. It can make mistakes: misread a question, change the wrong block, or leave something out of an answer.

The assistant never changes a number you typed, and you can undo what it changes in a note. These are safeguards, not guarantees. You're responsible for checking the assistant's work before you rely on it, share it outside your lab or make decisions with it.

Plans, trials and billing

• Plans. Lab Notes has Free, Pro and Lab plans. Our pricing page shows what each one includes and costs.
• Trial. Every new lab gets a 14-day trial of the Lab plan, with no card needed. After the trial the lab moves to Free unless it subscribes. Notes are never deleted or locked.
• Lab plan. Billed per seat, monthly or yearly. Every member of the lab is a seat; seats follow members, and changes are prorated. Pay by card, or by invoice with net 30 terms and a PO number.
• Pro. Billed monthly, for a researcher on their own who isn't in a paid lab.
• Assistant allowance. Each plan includes a monthly amount of assistant use, measured at what it costs us. If it runs out, notes still save and the assistant pauses until the next month.
• Cancelling. Cancel anytime from billing settings. The plan stays active until the end of the period you've paid for, then your lab or account moves to Free. Your notes stay where they are.
• Refunds. Payments aren't refundable, except where the law requires otherwise. If you think we've charged you in error, email labnotes@researchhub.com and we'll put it right.
• Price changes. We may change our prices. We'll tell you before a change applies to your plan.

Not for regulated records

Lab Notes is built for academic research labs. It isn't validated for regulated work, so don't use it as the system of record for GLP, GMP or clinical records, or for work that has to meet 21 CFR Part 11 or similar rules.

Availability and changes

We work to keep Lab Notes running and your notes safe, but we can't promise it will always be available or free of errors. It may be down for maintenance, and outages happen. Export anything you can't afford to lose.

We may change or remove features over time. If we remove something you rely on, we'll try to tell you first.

Ending your use

• You can stop using Lab Notes anytime, and ask us to delete your account or lab by emailing labnotes@researchhub.com.
• We may suspend or close an account or lab that breaks these terms, or when the law requires it. Unless the law or a security risk prevents it, we'll tell you first and give you a chance to export your notes.

Disclaimers and limits on liability

Lab Notes is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, ResearchHub isn't liable for indirect, incidental, special or consequential damages, or for lost data, profits or research results. Our total liability for any claim about Lab Notes is limited to the amount you paid us for Lab Notes in the 12 months before the claim.

Changes to these terms

We may update these terms. We'll post the new version here with a new date, and tell you about significant changes before they take effect. If you keep using Lab Notes after that, the updated terms apply.

Contact

Questions about these terms: labnotes@researchhub.com.